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Help Desk Services
Service
Description - Brown Dog technicians answer technical questions
via phone calls or remotely connecting to your computer(s)
to solve your technical problems via the internet or by modem.
Stop dealing with problems that stop your production for hours
and simply ask the experts as the problem arises. We can quickly
determine whether on-site service is necessary or the problem
can be resolved remotely. These services are available by
time rates or by flat fee agreements.
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Why use
this service? - Good help is hard to find and it is difficult
and expensive to find and maintain technical personell as
employees. Employees who posess the specific skill sets your
office environment requires usually prove even more challenging
to keep. We maintain service records as well as gather information
about your computer related devices to ensure speedy accurate
service. We warrant all services for 30-days from invoice,
and this service is very affordable.
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Supported
Applications - Don't see
the application you're interested in maintaining?-
- Linux
RedHat (Samba, Apache, PostgreSQL, MySQL, FTP, IP Chains,
IP Tables, IP Forwarding, Routing)
- All Windows
and Linux Red Hat Printing
- Seagate/Veritas
Backup Exec
- NT4.0
and Windows 2000 server Backup utilities
- Symantec
Norton AntiVirus Corporate Edition for network virus management
- Servers:
Microsoft Windows NT 4.0 and Windows 2000
- Desktop
Software: Windows XP, 2000, ME, NT 4.0, 98, 95, 3.1, DOS
workstations
- MS Office
- PC Anywhere
- Network
Internet access
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